Infoterra is committed to deliver high quality, reliable and valuable products and services to our customers and partners around the world. The company's teams strive to continually improve performance and processes. Only by listening to the customers carefully can they find out how well they are doing or where they can improve.

When you think Infoterra can improve: If you would like to highlight an area that needs improvement or if you have an idea for a new product or application, please comment! Your suggestion will be carefully examined, the possibility of an implementation evaluated.

When you think something went wrong: If you are unsatisfied with one of Infoterra's products or services, please comment! The issue will be thoroughly investigated and you will be kept informed how the cause of your discontentment is to be resolved.

When you think Infoterra deserves praise: If you would like to compliment a good service, praise a certain product or are satisfied with the way Infoterra's team dealt with your request, please comment! Replicating such best practice examples in other parts of our business will enable Infoterra to serve all our customers better.

Simply eMail your comments to us!

As part of Infoterra's ISO-9001:2000-certified Quality Management Policy, a customer feedback procedure ensures that you, the customer, has an easy way of contacting the company, that your comment are dealt with promptly and that you will receive a timely reply.

Thank you very much for your feedback - it is truly appreciated.

Spam-Mails sent from “…@infoterra-global.com”, “…@infoterra.com” or “…@infoterra.de”

On rare occasions unauthorised persons might counterfeit a sender address for spam eMails or eMails containing viruses or other malicious content using an Infoterra domain name. These emails are not sent by Infoterra, however, we have no means to stop this counterfeit directly.

Please forward such messages including all headers, body and attachments to us by eMail. We will take actions to identify the originator and initiate appropriate measures against such counterfeit. We sincerely apologise for any inconvenience.

 

Please note: the contact details given on this page are intended to facilitate customer feedback. For data orders or consultation regarding Infoterra's products please refer to the Ordering section of this website or contact Infoterra's Customer Service Team via eMail  or at +49 7545 8 4344.